Privacy Policy

Last updated: November 2025

Optimism Place Women’s Shelter and Support Services (“Optimism Place”) is committed to protecting the privacy of all individuals who visit our website or engage with the Not ok. campaign. We manage personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

Information We Collect

We collect only the personal information that is necessary to communicate with you, provide requested resources, and manage volunteer or workplace participation in the Not ok. campaign.
This may include your:

• Name
• Email address
• Phone number
• Organization or workplace (if applicable)

If you submit a volunteer form, workplace request, or general inquiry, we use this information solely to respond to your request and coordinate campaign activities.

Use and Disclosure of Personal Information

We use personal information to:

• Communicate with individuals and workplaces participating in the Not ok. campaign
• Deliver campaign toolkits, materials, and updates
• Manage volunteer coordination and community outreach

We do not sell, rent, or trade personal information to third parties.
We may share limited information with trusted service providers or partners who assist us in delivering campaign materials (e.g., mailing or email distribution), but only for purposes directly related to Optimism Place programs.

We will disclose personal information only when required by law or permitted under PIPEDA, such as to comply with legal processes or assist in law enforcement where necessary.

Accessing and Updating Your Information

If you wish to access, correct, or delete any personal information we have about you, please contact our Privacy Officer at the details below. We will take reasonable steps to verify your identity before granting access or making corrections.

Privacy Officer
Optimism Place Women’s Shelter and Support Services
270 Freeland Drive, Stratford, Ontario N4Z 1G8
Email: 519-271-5550

For security and administrative purposes, some information may be stored in secure archives or system backups.

Security

We protect all personal information in our care from loss, misuse, and unauthorized access or disclosure. This protection applies to both electronic and paper records.
Access to personal data is restricted to authorized staff and partners who require it to perform their duties.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page will always indicate the most recent revision.