I’m wondering about my own situation
You are not alone. Every single day, women like you, all across Perth County, are experiencing control and abuse in their relationships. It’s ok to connect to others for support as you figure out what’s happening in your relationship. Reach out to your trusted friends and family members, or connect with our team of caring experts at Optimism Place.
Call our team anytime, 24/7 to talk, ask questions, and to learn what supports are available to you. You don’t have to be in crisis to call. We are here for you, and every call is confidential.
24/7 Confidential Support Line
Whether you need to talk, ask questions, or find a safe place, Optimism Place is here 24/7.
519-271-5550
1-800-265-8598
What We Do
Support you
We provide safe, confidential, and non-judgmental support to help you explore your options and make informed decisions. This includes emotional support, counselling, legal advocacy, and programs for both women and children. Every step of the way, we will walk alongside you in your journey.
Connect you to resources and other supports
We can connect you with the services you may need—housing, financial support, and community resources—to help you move toward safety and independence at your own pace.
Provide a safe, welcoming place
Our shelter is more than a bed—it’s home for women and their children. You’ll have access to caring staff, a supportive environment, and practical resources to help you feel secure while deciding on your next steps. Women do not have to stay in our shelter or leave their partner to receive support—just reach out and our team of caring women will guide you to what would best suit.
Listen 24/7
Our team is here to answer questions, offer guidance, and provide support whenever you need it. You are not alone.
Questions About Optimism Place?
Our support lines are answered 24/7 by fully trained crisis counselors on shift at our Stratford shelter location. First they will determine that you are in a safe place to talk, then they will have a conversation with you about what you are experiencing. During the phone call you may talk about things like safety, discuss the programs that are available through the shelter, refer you to appropriate resources in the community, or just listen if that’s what you need. Our crisis counselors are non-judgmental, and will support each caller’s right to self-determination.
All of our services are free. For clients in our residential program, not only are you able to temporarily stay in shelter rent-free, but your other basic needs are provided as well including food, toiletries, clothing, diapers, and formula.
You can call our support line at 519-271-5550 at any time to share your concerns or just talk. If you are looking for ongoing support, they can make a referral to meet with our Outreach Worker in a safe place within your own community. If you live in North Perth, we have an office in Listowel. We can also meet you at places such as a library, church, or doctor’s office, etc.—we will explore the options for a safe space to meet with you.
You don’t have to reside in the shelter to use our services. We have several staff available to support you in a variety of areas including: individual safety planning, emotional support, support with custody, access, and support matters, housing applications and issues related to children who witness abuse – just to name a few.
Yes, all trans-women and gender-fluid individuals are welcome at Optimism Place.
*Safety note: The link opens the main Optimism Place website. If it’s not safe for you to browse, call our 24-7 support line at 519-271-5550 instead.
Learn the Signs
Abuse is not always physical. It can show up as controlling behaviour, isolation from friends, financial pressure, or constant criticism. If any of these signs feel familiar, know that it is not ok. You deserve safety and respect, and support is here when you are ready.
Contact Us
Have questions, need guidance, or want to explore your options? You don’t have to face this alone.
If you choose to fill out the form, a member of our team will respond confidentially and with care within a few days. If you need an immediate response, please call 519-271-5550. One of our caring professionals will always answer the phone, day or night.